# Log in and recover a forgotten password

> Log in with your email and password. If you have forgotten your password, ask for a reset link by email and choose a new password from it.

Source : https://www.canicompet.com/en/docs/getting-started/login-password/
Mis à jour : 2026-10-06

To log in, open the **Login** screen, enter your **Email** and your **Password**, then tap **Log in**. If you have forgotten your password, tap **Forgot Password?**: you will receive an email with a link to choose a new one.

## Log in

1. Open the menu (top left) and tap **Log in**.
2. Enter your **Email** and your **Password**.
3. Tap **Log in**.

You land on the calendar, or on the page you were viewing before logging in. In the mobile app, your phone may offer to save the password.

### Several accounts with the same email

If several accounts use the same address and the same password (for example your family members' accounts), the screen lists the accounts found. Tap the name of the account you want to use. See also [Register someone else](/en/docs/competitor/register-someone-else/).

### Two-factor authentication

If two-factor authentication is turned on for your account, a second screen appears after the password:

1. Open your authenticator app.
2. Enter the 6-digit code in **Verification code**.
3. Tap **Verify**.

Lost your phone? Enter one of your recovery codes in the same field. See [Turn on two-factor authentication](/en/docs/getting-started/two-factor/).

### First login from another service

If your account was created somewhere other than Canicompet, the **First connection** message appears the first time you log in. You are taken to your profile: complete it if needed and remember to save.

## Forgotten password

1. On the **Login** screen, tap **Forgot Password?**.
2. On the **Password lost** screen, enter your account's **Email**.
3. Tap **Send**.
4. If your address is known, an email is sent to you within a few minutes. Check your spam folder too.

## Choose a new password

1. Open the link in the email. The **Reset password** screen shows the first name, last name and email of the account.
2. Enter your new password in **Password**. The **Password strength** indicator updates.
3. Enter it again in **Re-type Password**.
4. Tap **Save**.
5. The message "Your password has been reset, please login." appears: log in with the new password.

> **CAUTION**
The password must mix lowercase and uppercase letters, numbers and special characters. Otherwise, the message "Your password is too weak" appears.

## Common problems

**"No account matching email and password."** Check the address (typos, spaces) and the password. If in doubt, use **Forgot Password?**.

**"Too many login attempts. Please wait 15 minutes before trying again."** Too many attempts failed. Wait 15 minutes or reset your password.

**"Email not validated".** Your address must be confirmed before you continue. Tap **Resend email**, or **This is not the right address** if it contains a mistake. See [Confirm your email address](/en/docs/getting-started/create-account/).

**"The link used is no longer valid."** The reset link has expired or has already been used. Start again from **Forgot Password?**.

**"The verification code is incorrect or has expired."** Codes change about every 30 seconds. Enter the code currently shown and check that your phone's clock is correct.

**"Due to a technical error you have been disconnected, please reconnect."** Your session has expired: log in again.