# Email or notify your entrants

> Create a targeted email for the entrants of your race, add attachments, send yourself a test, then schedule the email with an in-app notification.

Source : https://www.canicompet.com/en/docs/organizer/emailing/
Mis à jour : 2026-10-06

To write to your entrants, open the dashboard, tap **Send emails / notifications**, then create an email with the + button. You choose the recipients by criteria (payment, missing documents…), schedule the send date and turn sending on. Each recipient gets the email and a notification in the app.

## Common uses

- Send the roadbook or practical information to all paid entrants.
- Remind entrants whose medical certificate or vaccinations are missing.
- Remind unpaid entrants to pay for their entry.

## Create an email

1. Open the event dashboard.
2. Under **Communication**, tap **Send emails / notifications**.
3. Tap the + button at the bottom right.
4. In the **General** tab, fill in:
   - **Name of the email**: an internal name, for example "Roadbook for participants";
   - **Subject of the email**: the subject line recipients see;
   - **Email receiving replies**: the address that will receive replies.
5. Tap the save button at the bottom right.

After this first save, the **Content**, **Attachments**, **Recipients**, **Planning** and **Test** tabs appear.

## Write the content

1. Open the **Content** tab.
2. Write your message in the editor (headings, bold, lists, links).
3. Save.

An unsubscribe link is added automatically at the bottom of each email.

## Add attachments

1. Open the **Attachments** tab.
2. Enter a **Display name** and choose the file (PDF, images…).
3. Tap **Add another file** to attach more.

> **CAUTION**
Each file is limited to 2 MB. Above that, the message "The file is too large (max 2MB)." appears.

## Choose the recipients

1. Open the **Recipients** tab.
2. Tap **Configure recipient criteria**.
3. Set the criteria. The number of **Potential recipients** updates at the top of the window.
4. Tap **Save configuration**.

| Group | Criteria |
| --- | --- |
| **Target Events** | **Include from these events**: the events whose entrants are targeted. |
| **User Types** | **Event managers**. |
| **Payment Status** | **Paid registrations**, **Unpaid registrations**. |
| **License** | **License validated**, **License missing**, **License refused**, **License in progress**. |
| **Medical Certificate** | **Medical certificate validated**, **Medical certificate missing**, **Medical certificate refused**. |
| **Vaccines** | **Vaccines validated**, **Vaccines missing**, **Vaccines refused**. |
| Other | **No license / medical cert** |
| **Custom List** | **Extra emails (separated by ;)**. |

"The list of recipients will be automatically updated when sending emails to take into account new subscribers."

In the list, each recipient has the label **Sent** or **Unsubscribed**. The **Send now** button sends the email right away to one specific recipient.

## Send a test email

1. Open the **Test** tab.
2. Tap **Send a test email**.
3. Enter your address, then tap **Send**.

An entry is picked so the email is complete, but it is only sent to the address you entered.

## Schedule the send

1. Open the **Planning** tab.
2. Choose the **Scheduled Send Date**.
3. Turn on **Enable sending**. "Emails will only be sent if this option is active"
4. Save.

A badge shows the email's status: **Disabled**, **Enabled** or **Sent**.

> **TIP**
To reuse an email from one edition to the next, or for a reminder, use the duplicate button on its row in the list of emails.

## What entrants receive

- An email sent on behalf of the event, with your attachments. If someone else made the entry, that person receives it too.
- A notification in the Canicompet app, which opens the message.
- A link to unsubscribe. People who unsubscribe no longer receive these emails.

## Common issues

- **"Unable to save"**: the name, the subject or the reply address is empty ("The field is required.").
- **The email was not sent**: check that **Enable sending** is on and that the **Scheduled Send Date** has passed.
- **A recipient is marked Unsubscribed**: they unsubscribed from your emails. Contact them another way.
- **Nobody in the list**: no entrant matches the criteria. Widen them, for example by also ticking **Unpaid registrations**.