# Track online payments and payouts

> See the online payments for your race, the fees deducted, the amount still to be paid out to your club and the payouts already made to you.

Source : https://www.canicompet.com/en/docs/organizer/online-payments/
Mis à jour : 2026-10-06

You track card payments in the dashboard, under **Online payments**. The **Not transferred** tab shows what Canicompet still has to pay out to you, and the **Transferred** tab shows what has already been paid. For each cart, you see the payer, the details, the fees and your share.

## Open payment tracking

1. Open the event dashboard.
2. Under **Communication**, tap **Online payments**.

## Not transferred tab

At the top, a summary shows:

- **Registrations not already transferred**: the amount that will be paid out to you;
- **Total Collected**: the total paid by competitors;
- **Carts Count**: the number of payments.

Below, each cart shows the payer's name, the payment date and the items paid: entries (with the race), meals or accommodation. An item can carry the label **Refund planned**.

At the bottom of each cart:

| Line | Meaning |
| --- | --- |
| **File fees** | Fees added to the price and paid by the competitor. Only shown if you chose **Paid by the competitor**. |
| **Total** | Amount paid by the competitor. |
| **Charges orga.** | Fees deducted from your share. They are 0 if the fees are paid by the competitor. |
| **To Organizer** | What you receive for this cart. |

Carts of €0 are grouped at the end of the list.

## Transferred tab

It uses the same layout for carts already paid out to your account. The summary shows the total of **Registrations transferred**, the **Total Collected** and the **Carts Count**. For each cart, the **Transferred** line gives the amount paid out.

## When do you get the money?

The amount of entries paid online is transferred to the **IBAN** entered in **Payments** within 7 days after the race. You then receive an invoice by email, at the addresses in the **Emails** field. See [Set up payments](/en/docs/organizer/payment-settings/).

## How fees are calculated

- Cart of €15 or less: €0.75.
- Cart of more than €15: 5%.

Depending on your setting, these fees are deducted from your share (**Offered by the organizer**) or added to the price paid by the competitor (**Paid by the competitor**). See detailed examples in [Set up payments](/en/docs/organizer/payment-settings/).

## Refund a competitor

1. In the **Not transferred** tab, find the cart.
2. Tap **Refund**.
3. On the screen that opens, if the cart contains several items, tick the ones to remove ("Check the inscriptions to delete.").
4. Turn on **Refund the customer?** and enter the percentage to refund in **Refund %** (100 for a full refund).
5. Check the **Simulation**: **Initial amount**, **Refund** and **Remaining**.
6. Tap the save button at the bottom right.

> **CAUTION**
A refund is only possible until the money has been paid out. For a cart already transferred, the screen says: "The amount has already been paid to the organizer, so it is no longer possible to proceed with a refund." In that case, refund the competitor directly.

## Common issues

- **A payment does not appear**: only online card payments are listed. Cheques, cash and on-site payments are not shown.
- **The payout is late**: check that the race took place more than 7 days ago and that the **IBAN** is correct in **Payments**.

## Related pages

- [Set up payments](/en/docs/organizer/payment-settings/)
- [Pay for an entry](/en/docs/competitor/payment/) (competitor side)