# I am not receiving emails from Canicompet

> Spam folder, mistyped address, delay or expired link: what to check when a Canicompet email does not arrive, and how to fix your email address.

Source : https://www.canicompet.com/en/docs/troubleshooting/email-not-received/
Mis à jour : 2026-10-06

If a Canicompet email does not arrive, first check your spam folder, then the address saved in your profile. The most common cause is a typo in the address. An email can also take a few minutes to arrive.

## 1. Wait and check your spam

An email can take a few minutes to arrive. Look in the **Spam**, **Junk**, **Promotions** or **Notifications** folders of your mailbox.

Platform emails are sent by **Canicompet Support**, from `contact@canicompet.com`. Add this address to your contacts so they are not marked as spam. If you use a work address, ask your IT department to allow the `canicompet.com` domain.

## 2. Check your account address

Open your profile and check the saved email address. A mistake such as `gmal.com` or `hotmial.fr` is enough to block every email.

If Canicompet has detected that your address does not receive emails, a red banner shows at the top of the home page:

> The email associated with your account seems invalid, please correct it by clicking here.

Tap the banner to open your profile, fix the address and save.

> **NOTE**
When you create an account, an address that cannot receive emails is refused with the message "This email address cannot receive emails, it probably contains a typo (for example gmail.com, hotmail.fr). Please correct it and try again." The account is not created: fix the address in the form.

## Lost password email

On the login page, tap **Forgot Password?**, enter your address, then tap **Send**. The message "If your email address is known, an email will be sent to you within a few minutes. Please take notice." always appears, even if the address does not match any account.

If nothing arrives:

- check your spam;
- try the other addresses you may have used to create your account;
- if the link you received no longer works ("The link used is no longer valid. Please restart the password reset procedure."), ask again and use the link in the most recent email.

## Address validation email

If login shows **Email not validated**, you must confirm your address with the link sent by email. The same window offers:

| Button | What it does |
|---|---|
| **Resend email** | Sends a new validation email. Only the link in the most recent email works. |
| **This is not the right address** | Opens **Correct my email address**: enter the right address twice, and a new email is sent to it. |

Possible messages:

| Message | What to do |
|---|---|
| Too many emails have been sent for this account. Please try again in an hour. | Wait an hour before asking for another email. |
| The address … cannot receive emails, it probably contains a typo. Please enter the correct address. | Enter the corrected address. |
| Your email address is already validated, you can log in. | Log in as usual. |
| The email could not be sent. Please try again in a few minutes. | Try again a little later. |

If the app suggests a correction ("Did you mean …?"), choose **Use …** for the suggested address or **Keep …** to keep yours.

## Emails from organizers

Messages that an organizer sends to their entrants also go through Canicompet and arrive at your account address. If you do not get them, do the same checks. Important information is still available in the app, on the event page and in **My registrations**.

## Still nothing?

Email contact@canicompet.com from the address concerned, with your name and the type of email you are waiting for.