How do I pay for my entry?

Your unpaid purchases are grouped by event in Profile > My orders. Tap Pay next to the event, then choose Online card payment or follow the Check payment instructions, depending on what the organiser accepts.

Payment methods

Each organiser chooses the methods they accept. They are shown on the event page, in Practical Info > Payments:

• Online: card payment in Canicompet;
• On site: payment at the venue on the day of the event;
• payment by cheque, if offered, appears in your cart when you pay.

If the organiser does not offer online payment, the app shows no payment button after you register: pay as the organiser instructs.

Pay online

1. Open the Profile tab, then My orders (Activity section). The My carts screen opens on the To pay tab.
2. Each event lists its items: entries (race, dog, participant), Dining(s), Hosting(s), with their price.
3. Tap Pay followed by the amount for the event.
4. Check the summary: the items, any File fees and the Total.
5. Tap Online card payment. The secure payment page opens on the screen.
6. Enter your card details on the payment page and confirm.
7. The message Your checkout is completed. confirms the payment.

You can also go to payment straight after registering, with the Checkout registration button, or from the Registrations tab by tapping the Pay the registration badge.

Tip

The organiser may offer a reduced price from the second entry onwards. To get it, pay for all your entries for the event in one go.

Pay by cheque

If the organiser accepts cheques, the cart’s Check payment section shows who to make the cheque payable to (Order) and the address to send it to. The entry is confirmed when the organiser receives the cheque.

Booking fees

Depending on the organiser’s choice:

• “Processing fees will be charged at the next step.”: the fees are added to the total;
• “The organizer offers the file fees, they will not be charged to you.”

Find your payments

The Already paid tab of My carts lists paid carts with their amount and content. To edit or delete an entry, use the Registrations tab: see Track your entries.

Caution

When places are limited, an unpaid entry may be moved to the waiting list. Some organisers also require payment before the entry deadline; otherwise the entry does not count.

Common problems

“A payment for this cart is being processed by the bank.” A payment is already in progress. Wait for the confirmation email before paying again. Use the Pay anyway button only if you are sure the first payment did not go through.

“Error during transaction.” Wait a few minutes, check your cart again, then pay again if the entry is still shown in To pay.

“Your cart is empty.” You have no purchases waiting to be paid.

“Free registrations, you don’t have to pay anything.” The cart total is zero: you do not need to do anything.

Entries are closed and I have not paid. The message “Warning: You have not paid for the registration, but since registration is closed, it is no longer possible to finalize it.” appears in your entries. Contact the organiser.