Entry and document statuses

A Canicompet entry does not have a single status. It combines a payment status, sometimes a waiting list status, and a validation status for each required document (license, medical certificate, dog passport…). An entry is complete when it is paid and all its documents are validated.

Complete or incomplete entry

In My registrations, your entries are sorted into Incomplete, Complete and Past. The app shows this rule:

A registration is incomplete if it is not paid, if documents are missing or if the organizer has not yet validated the documents.

When everything is in order, the message Congratulations! All your registrations are complete. appears.

Payment status

Label shown	Meaning
Pay the registration (button)	The entry is not paid yet. Tap the button to pay.
Paid	The payment is recorded, either online or marked by hand by the organizer.
Unpaid	A past entry that was never paid (Past tab).
Registration not paid	Shown to the organizer on the document validation page.

A successful online payment marks the entry as paid automatically. The organizer can also mark an entry as paid, for example after a payment by check or on site.

Note

If the organizer turned on Payment is required before entries close., you get reminders as long as the entry is unpaid. In that case, only paid entries count toward the number of places.

Waiting list status

When a race is full and the organizer uses a waiting list, the entry goes through three states:

Technical value	Label shown	What you need to do
waiting	On the waiting list	Nothing: wait for a place to free up.
validated	On the waiting list - Click to finalize	The organizer accepted the entry: tap the button to finalize it. You also get an email.
topay	On the waiting list - You must pay to finalize it!	Pay for the entry to confirm it.

Once the entry is paid, it leaves the waiting list and becomes a normal entry.

Document status

Each document linked to an entry has its own colored dot:

Color	Label	Meaning
Green	Validated	The organizer validated the document, or it was validated automatically.
Orange	Not yet validated	The document has been provided and is waiting for the organizer to check it.
Red	Missing or refused	The document is missing, or the organizer refused it.

The documents involved, depending on the race:

Document	Label
License	License
Medical certificate or health questionnaire	Medical Certificate, Health questionnaire
Dog passport and vaccines	the dog’s name
Dog health sheet	Dog health sheet

What the organizer does with a document

From Validate documents, the organizer has three actions for each document:

Action	Effect
Validate	The document turns green.
Refused	The document turns red. The organizer can Explain the reason to the person, then tap Send.
Reset	The document goes back to “to be checked”.

The label Validated by Canicompet means the document was already validated without any action from the organizer, for example a dog passport validated beforehand. For passports, the History button shows past validations, refusals and resets.

Tip

If a document is refused, fix it in your profile (license, certificate, dog passport), then wait for a new check. If you have trouble uploading it, see Document upload problems.