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Canicompet Canicompet documentation

Track online payments and payouts

You track card payments in the dashboard, under Online payments. The Not transferred tab shows what Canicompet still has to pay out to you, and the Transferred tab shows what has already been paid. For each cart, you see the payer, the details, the fees and your share.

Open payment tracking

Section titled “Open payment tracking”
  1. Open the event dashboard.
  2. Under Communication, tap Online payments.

Not transferred tab

Section titled “Not transferred tab”

At the top, a summary shows:

  • Registrations not already transferred: the amount that will be paid out to you;
  • Total Collected: the total paid by competitors;
  • Carts Count: the number of payments.

Below, each cart shows the payer’s name, the payment date and the items paid: entries (with the race), meals or accommodation. An item can carry the label Refund planned.

At the bottom of each cart:

Line Meaning
File fees Fees added to the price and paid by the competitor. Only shown if you chose Paid by the competitor.
Total Amount paid by the competitor.
Charges orga. Fees deducted from your share. They are 0 if the fees are paid by the competitor.
To Organizer What you receive for this cart.

Carts of €0 are grouped at the end of the list.

Transferred tab

Section titled “Transferred tab”

It uses the same layout for carts already paid out to your account. The summary shows the total of Registrations transferred, the Total Collected and the Carts Count. For each cart, the Transferred line gives the amount paid out.

When do you get the money?

Section titled “When do you get the money?”

The amount of entries paid online is transferred to the IBAN entered in Payments within 7 days after the race. You then receive an invoice by email, at the addresses in the Emails field. See Set up payments.

How fees are calculated

Section titled “How fees are calculated”
  • Cart of €15 or less: €0.75.
  • Cart of more than €15: 5%.

Depending on your setting, these fees are deducted from your share (Offered by the organizer) or added to the price paid by the competitor (Paid by the competitor). See detailed examples in Set up payments.

Refund a competitor

Section titled “Refund a competitor”
  1. In the Not transferred tab, find the cart.
  2. Tap Refund.
  3. On the screen that opens, if the cart contains several items, tick the ones to remove (“Check the inscriptions to delete.”).
  4. Turn on Refund the customer? and enter the percentage to refund in Refund % (100 for a full refund).
  5. Check the Simulation: Initial amount, Refund and Remaining.
  6. Tap the save button at the bottom right.

Common issues

Section titled “Common issues”
  • A payment does not appear: only online card payments are listed. Cheques, cash and on-site payments are not shown.
  • The payout is late: check that the race took place more than 7 days ago and that the IBAN is correct in Payments.
Section titled “Related pages”