What to do about an error message

Each Canicompet error message has a specific cause. Below you will find the exact text shown on screen, grouped by topic, with the cause and the fix. If your message is not listed or the fix does not work, email contact@canicompet.com and copy the message and the page address.

Due to a technical error you have been disconnected, please reconnect.

Window title: Access error.

Cause: the server no longer recognizes your session. Your local login data is cleared and the app sends you back to the login page.
Fix: log in again with your email address and password, then repeat the action.

Access rights

These messages show under the title Forbidden access.

Access to this page is prohibited.

Cause: the page is reserved for other people, for example the organizers of an event.
Fix: check that you are logged in with the right account. To manage an event, ask an existing organizer to add you to the Managers.

You must be logged in to access this page.

Cause: the page needs an account and you are not logged in, or your session has expired.
Fix: log in, then open the page again.

You do not have access rights to access this registration.

Cause: the entry was made by or for another person, and your account is not linked to it.
Fix: log in with the account that made the entry or the account of the person entered. If you manage several accounts (family), check which account is active.

The registration does not exist or you do not have access rights.

Cause: the entry was deleted or canceled, or it belongs to another account.
Fix: go to My registrations to see your current entries. If in doubt, contact the organizer.

You do not have access rights to access this dog.

Cause: the dog’s record belongs to someone else’s profile.
Fix: log in with the dog owner’s account. To enter a dog saved on someone else’s profile, use Search a dog during registration.

The passport page does not exist or you do not have access rights.

Cause: the passport page was deleted, or the dog is not on your profile.
Fix: open the passport again from the dog’s record in your profile.

You do not have access rights to access this license.

Cause: the license is saved on someone else’s profile.
Fix: log in with the license holder’s account, or add the license to your own profile.

Club not found.

Cause: the club does not exist (anymore), or the link you used is wrong.
Fix: search for the club in the app instead of using an old link.

Registrations

Registrations are closed, you can no longer access this page.

Cause: the entry deadline has passed, the race is full, or the organizer closed entries.
Fix: contact the organizer from the event page. Only organizers can still enter someone.

The waiting list registration was not found. The organizer may have deleted it, or you may have already finalized it.

Cause: the organizer deleted the waiting list entry, or it has already been finalized and paid.
Fix: check in My registrations whether the entry shows as paid. If not, contact the organizer.

The pending registration exists, but you are not logged in to an account that can access it. Please log in to the correct account and reopen the page to complete the registration.

Cause: the finalization link you got by email is for an entry made from another account.
Fix: log out, log in with the account that made the entry, then open the link from the email again.

Your date of birth is missing from your profile, it is required to determine your category. Please fill it in your profile then start the registration again.

Cause: the age category is calculated from your date of birth, which is missing from your profile.
Fix: enter your date of birth in your profile, save, then start the registration again from the event page.

The date of birth of the person to register is missing from their profile, it is required to determine their category. It must be filled in before registering.

Cause: you are entering another person (a child, a relative) whose profile has no date of birth.
Fix: switch to their profile, fill in the date of birth, then start the registration again.

Dogs

A passport is already created on the platform with this electronic chip number, you cannot create another one.

Cause: a dog with the same chip number already exists on Canicompet. There should only be one profile per dog.
Fix: do not create the dog again. To enter it in a race while it is saved on someone else’s profile, use Search a dog during registration. If the chip number was entered by mistake on another profile, contact contact@canicompet.com.

Too many requests

These messages show under the title Too many requests.

Too many simultaneous connections. Please wait a few moments before trying again.

Cause: the server limits the number of requests sent in a short time, for example when a page is reloaded many times in a row.
Fix: wait a few moments without reloading the page, then try again.

Too many simultaneous connections on this page. Please wait N seconds before trying again.

Cause: the same limit, and the server tells you how long to wait (N seconds).
Fix: wait for the time shown before trying again. Reloading earlier only makes the wait longer.

Two-factor authentication

These messages relate to the Two-factor authentication page of your profile. They show under the title Access error.

Incorrect password.

Cause: the password you entered to confirm the setting is not your account password.
Fix: enter your login password again.

The verification code is incorrect or has expired.

Cause: the 6-digit code is wrong or has already changed in your authenticator app.
Fix: enter the code your app shows right now. Check that your phone’s time is set automatically.

Two-factor authentication is not enabled on this account.

Cause: you are trying to change or turn off two-factor authentication, but it is not turned on.
Fix: reload the page to see the actual state, then turn it on if you want.

Two-factor authentication is already enabled on this account.

Cause: it has already been turned on, for example in another tab.
Fix: reload the page. There is nothing else to do.

The setup has expired, please start again.

Cause: too much time passed between showing the QR code and entering the code.
Fix: start the setup again from the beginning and scan the new QR code.

This account has administration rights: two-factor authentication cannot be disabled.

Cause: accounts with administration rights must keep two-factor authentication on.
Fix: none, this is a deliberate protection.

Too many attempts. Please wait a few minutes before trying again.

Cause: several wrong codes were entered in a row.
Fix: wait a few minutes, then enter a code your app has just shown.

Email address

This email address cannot receive emails, it probably contains a typo (for example gmail.com, hotmail.fr). Please correct it and try again.

Window title: Invalid email address.

Cause: when creating the account, the address entered was badly formed or its domain cannot receive emails. Nothing was saved.
Fix: fix the address in the form, which is still filled in, then submit again. See also I am not receiving emails from Canicompet.

The email could not be sent. Please try again in a few minutes.

Cause: the mail server could not send the email at that moment.
Fix: try again a few minutes later.

Organizers

This race does not belong to this event.

Cause: in an event’s statistics, the race requested belongs to another event, often because of an old or edited link.
Fix: open Statistics again from the event dashboard and choose the race from the list.

General error

An error has occurred, our teams have been notified and will intervene quickly.