Log in and recover a forgotten password

To log in, open the Login screen, enter your Email and your Password, then tap Log in. If you have forgotten your password, tap Forgot Password?: you will receive an email with a link to choose a new one.

Log in

1. Open the menu (top left) and tap Log in.
2. Enter your Email and your Password.
3. Tap Log in.

You land on the calendar, or on the page you were viewing before logging in. In the mobile app, your phone may offer to save the password.

Several accounts with the same email

If several accounts use the same address and the same password (for example your family members’ accounts), the screen lists the accounts found. Tap the name of the account you want to use. See also Register someone else.

Two-factor authentication

If two-factor authentication is turned on for your account, a second screen appears after the password:

1. Open your authenticator app.
2. Enter the 6-digit code in Verification code.
3. Tap Verify.

Lost your phone? Enter one of your recovery codes in the same field. See Turn on two-factor authentication.

First login from another service

If your account was created somewhere other than Canicompet, the First connection message appears the first time you log in. You are taken to your profile: complete it if needed and remember to save.

Forgotten password

1. On the Login screen, tap Forgot Password?.
2. On the Password lost screen, enter your account’s Email.
3. Tap Send.
4. If your address is known, an email is sent to you within a few minutes. Check your spam folder too.

Choose a new password

1. Open the link in the email. The Reset password screen shows the first name, last name and email of the account.
2. Enter your new password in Password. The Password strength indicator updates.
3. Enter it again in Re-type Password.
4. Tap Save.
5. The message “Your password has been reset, please login.” appears: log in with the new password.

Caution

The password must mix lowercase and uppercase letters, numbers and special characters. Otherwise, the message “Your password is too weak” appears.

Common problems

“No account matching email and password.” Check the address (typos, spaces) and the password. If in doubt, use Forgot Password?.

“Too many login attempts. Please wait 15 minutes before trying again.” Too many attempts failed. Wait 15 minutes or reset your password.

“Email not validated”. Your address must be confirmed before you continue. Tap Resend email, or This is not the right address if it contains a mistake. See Confirm your email address.

“The link used is no longer valid.” The reset link has expired or has already been used. Start again from Forgot Password?.

“The verification code is incorrect or has expired.” Codes change about every 30 seconds. Enter the code currently shown and check that your phone’s clock is correct.

“Due to a technical error you have been disconnected, please reconnect.” Your session has expired: log in again.