Set up payments

You set payment methods in the dashboard, under Payments. Online card payment costs €0.75 per payment up to €15, then 5% above that. The money collected is paid out to your account within 7 days after the race. Cheques, cash and payment on site are free.

Open the payment settings

1. Open the event dashboard.
2. Under Event Configuration, tap Payments.
3. Change the settings, then tap the save button at the bottom right.

Payment settings

Setting	Effect
Currency	The currency of your prices. If yours is missing, contact Canicompet.
Payment is required before entries close.	The competitor gets reminders until they have paid. You can manually mark an entry as paid from the list of entrants.

Turn on online payment

1. Under Online Payment, turn on Can pay online.
2. Under Canicompet fees billing, choose who pays the fees (see below).
3. Enter the IBAN and BIC of the account that will receive the money.
4. Under Emails, enter the address that will receive the invoice when the payout is made.
5. Save.

The competitor then pays by card when registering. See Pay for an entry.

Understand online payment fees

Canicompet charges a service fee on each online payment, that is on each paid cart. A cart can group several entries, meals or accommodation paid in one go.

• Cart of €15 or less: €0.75 fee.
• Cart of more than €15: 5% of the amount.

The Canicompet fees billing option decides who bears the fee:

Option	What the competitor pays	What you receive
Offered by the organizer	The displayed price, with no extra.	The price, minus the fee.
Paid by the competitor	The price, plus File fees.	The full price.

Examples

With Offered by the organizer (fee included):

• €12 cart: €0.75 fee, you receive €11.25;
• €40 cart: €2.00 fee (5%), you receive €38.00.

With Paid by the competitor (fee added):

• €12 cart: the competitor pays €12.75, you receive €12;
• €40 cart: the competitor pays €42.11, you receive €40.

Note

When the fee is added, the 5% applies to the total amount paid, fee included, and is rounded up to the next cent. That is why a €40 cart gives a €2.11 fee and not €2.00. The flat €0.75 fee applies as long as the cart does not exceed €14.75.

Payout and invoice

The amount of entries paid online is transferred to your account (IBAN) within 7 days after the race. You then receive an invoice, sent to the addresses in the Emails field.

To track the money collected and already paid out, see Track online payments and payouts.

Accept other payment methods

Under Other Methods, turn on the ones you accept:

Setting	Fields to fill in
Can pay by cheque	Order (payee of the cheque) and mailing Address.
Can pay with money	None. Usually paid on race day.
Payment on site available	None. The competitor pays on race day.

These methods carry no Canicompet fee. Remember to mark entries as paid when you receive the payment.

Tip

You can combine online payment with other methods. The competitor chooses when paying.

Common issues

• The payout has not arrived: check the IBAN and BIC you entered, then the Not transferred tab of Online payments.
• A competitor disputes the file fees: they only appear with Paid by the competitor. Switch to Offered by the organizer to remove them from future payments.