I am not receiving emails from Canicompet
If a Canicompet email does not arrive, first check your spam folder, then the address saved in your profile. The most common cause is a typo in the address. An email can also take a few minutes to arrive.
1. Wait and check your spam
Section titled “1. Wait and check your spam”An email can take a few minutes to arrive. Look in the Spam, Junk, Promotions or Notifications folders of your mailbox.
Platform emails are sent by Canicompet Support, from contact@canicompet.com. Add this address to your contacts so they are not marked as spam. If you use a work address, ask your IT department to allow the canicompet.com domain.
2. Check your account address
Section titled “2. Check your account address”Open your profile and check the saved email address. A mistake such as gmal.com or hotmial.fr is enough to block every email.
If Canicompet has detected that your address does not receive emails, a red banner shows at the top of the home page:
The email associated with your account seems invalid, please correct it by clicking here.
Tap the banner to open your profile, fix the address and save.
Lost password email
Section titled “Lost password email”On the login page, tap Forgot Password?, enter your address, then tap Send. The message “If your email address is known, an email will be sent to you within a few minutes. Please take notice.” always appears, even if the address does not match any account.
If nothing arrives:
- check your spam;
- try the other addresses you may have used to create your account;
- if the link you received no longer works (“The link used is no longer valid. Please restart the password reset procedure.”), ask again and use the link in the most recent email.
Address validation email
Section titled “Address validation email”If login shows Email not validated, you must confirm your address with the link sent by email. The same window offers:
| Button | What it does |
|---|---|
| Resend email | Sends a new validation email. Only the link in the most recent email works. |
| This is not the right address | Opens Correct my email address: enter the right address twice, and a new email is sent to it. |
Possible messages:
| Message | What to do |
|---|---|
| Too many emails have been sent for this account. Please try again in an hour. | Wait an hour before asking for another email. |
| The address … cannot receive emails, it probably contains a typo. Please enter the correct address. | Enter the corrected address. |
| Your email address is already validated, you can log in. | Log in as usual. |
| The email could not be sent. Please try again in a few minutes. | Try again a little later. |
If the app suggests a correction (“Did you mean …?”), choose Use … for the suggested address or Keep … to keep yours.
Emails from organizers
Section titled “Emails from organizers”Messages that an organizer sends to their entrants also go through Canicompet and arrive at your account address. If you do not get them, do the same checks. Important information is still available in the app, on the event page and in My registrations.
Still nothing?
Section titled “Still nothing?”Email contact@canicompet.com from the address concerned, with your name and the type of email you are waiting for.